Terms and Conditions
Dialtone Events Ltd
Last updated: 21/01/2026
These Terms & Conditions (“Terms”) apply to all bookings, hires, and use of the Dialtone Events Ltd (“Dialtone”, “we”, “us”, “our”) audio guestbook service and website.
By placing a booking, paying a deposit, or using our Service, you agree to these Terms.
If you do not agree, please do not book or use the Service.
1) About Us
Dialtone Events Ltd provides audio guestbook equipment for hire in the United Kingdom.
Contact: [email protected]
Registered address: 44 Lavender Way, Easingwold, North Yorkshire, YO61 3GU
2) Definitions
Customer / You – the person or organisation making the booking and responsible for payment.
Service – the hire of Dialtone audio guestbook equipment and related services (including delivery/collection, support, and delivery of recordings).
Equipment – the items supplied as part of your booking.
Hire Period – the dates you have possession of the Equipment.
Charges – the total price payable for your booking.
3) Bookings
3.1 A booking is only confirmed once we have received the required deposit (or full payment where applicable).
3.2 You are responsible for ensuring the details provided at checkout are correct, including:
- delivery address
- contact details
- event date
- venue details (where required)
3.3 We may refuse or cancel bookings at our discretion where we reasonably believe:
- the booking is fraudulent
- payment has not been received
- the Equipment may be at risk
- the booking cannot be fulfilled due to availability or operational constraints
If we cancel a booking within our control, we will refund any amounts paid.
4) Pricing & Payment
4.1 Prices are shown in GBP and include VAT where applicable.
4.2 A 50% deposit is required to secure your date. The remaining balance must be paid by the due date shown on your invoice or booking confirmation.
4.3 If the final balance is not paid on time, we may cancel your booking and retain the deposit.
4.4 If additional charges apply (for example due to late return, missing items, damage, or loss), you agree to pay those costs as outlined in the Equipment Hire Agreement.
5) Delivery, Setup & Support
5.1 We aim to deliver your Equipment in advance of your event (typically 1–3 days before, unless otherwise agreed).
5.2 You must ensure someone is available to receive delivery.
5.3 You are responsible for checking the Equipment on arrival and notifying us of any issues within 24 hours (or before the event begins, whichever is sooner).
5.4 We will provide reasonable support during the Hire Period, but we cannot guarantee immediate response times due to travel, events, or other bookings.
6) Using the Equipment
6.1 The Equipment must be used safely and only for its intended purpose (recording audio guest messages).
6.2 You must not:
- disassemble, modify, or attempt to repair the Equipment
- expose the Equipment to liquids or harsh conditions
- use the Equipment outdoors unless agreed in writing
- transport the Equipment outside the UK or to unapproved locations
- use the Equipment for unlawful purposes
6.3 You are responsible for the actions of guests or anyone handling the Equipment at your event.
7) Audio Recordings & Guest Consent
7.1 The Service is designed to record messages intentionally left by guests.
7.2 You are responsible for ensuring guests are aware the phone records messages (for example, by placing the provided signage next to the phone).
7.3 Guests who do not wish to be recorded should not use the phone.
7.4 We do not guarantee a minimum number of messages. Message quantity depends on guest participation and event setup.
Full details are covered in our Privacy & Recording Policy.
8) Delivery of Audio Files
8.1 After your event, we will deliver your audio files using a digital delivery method (for example via a download link).
8.2 You are responsible for downloading and backing up your files once delivered.
8.3 Where we provide edited audio, edits are limited to basic processing (for example trimming silence and reducing background noise). We cannot guarantee removal of all background noise or perfect clarity due to venue conditions.
9) Marketing Use of Recordings (Opt-In Only)
9.1 Dialtone will only use audio recordings for marketing purposes where the Customer has explicitly opted in at checkout.
9.2 If you opt out, your recordings will not be used for marketing.
9.3 Where marketing consent is given, we will aim to use short clips and avoid sharing sensitive information. If you later change your mind, you can contact us and we will stop using your recordings going forward.
10) Cancellations & Refunds
10.1 If you cancel your booking, the following terms apply:
- the deposit is non-refundable once paid
- the final balance is non-refundable once paid
10.2 If you cancel and we are able to rebook your date (or hire the Equipment for the same period), we may refund some or all of the amount you have paid, minus any reasonable administrative costs already incurred. This is at our discretion.
10.3 If we cancel your booking within our control, we will provide a full refund.
10.4 Nothing in these Terms affects your statutory consumer rights.
11) Loss, Theft, Damage & Late Returns
11.1 You are responsible for the Equipment from the time it is delivered to you until it is returned and received back by us.
11.2 If the Equipment is lost, stolen, returned late, returned incomplete, or damaged, you may be charged for repair, replacement, and any associated costs.
Full details are covered in our Equipment Hire Agreement.
12) Limitation of Liability
12.1 Dialtone Events Ltd is not liable for:
- guests failing to leave messages
- poor audio quality caused by background noise, guest behaviour, or phone placement
- any indirect or consequential losses (including loss of enjoyment, event costs, or reputation)
12.2 To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with the Service shall not exceed the total Charges paid for your booking.
12.3 Nothing in these Terms limits or excludes liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
13) Force Majeure
We are not responsible for delays or failure to perform where caused by events outside our reasonable control, including but not limited to courier disruption, severe weather, fire, flood, theft in transit, or interruption to essential services.
Where possible, we will contact you and attempt to provide a reasonable alternative.
14) Intellectual Property
14.1 Our branding, website content, and materials are owned by Dialtone Events Ltd and may not be copied or used without permission.
14.2 Audio recordings are created by your guests. We deliver them to you for personal use. If you want to use them commercially (for example in an advert), that’s your responsibility.
15) Privacy
Your personal data and audio recordings are handled in line with our Privacy & Recording Policy.
16) Other Important Terms
16.1 Severability: If any part of these Terms is found unenforceable, the rest remains in effect.
16.2 No waiver: If we don’t enforce a right immediately, we do not waive that right.
16.3 Governing law: These Terms are governed by the laws of England and Wales.
17) Contact
If you have any questions about these Terms, please contact:
Dialtone Events Ltd
Email: [email protected]
Registered address: 44 Lavender Way, Easingwold, North Yorkshire, YO61 3GU